Knowledge base
Knowledge base and FAQ
Answers to frequent Happ VPN questions: getting a key, downloading, setup, subscription, payment and fixing connection problems.
Basics
About the service
What is Happ VPN?
A keys and subscription service for connecting through the Happ app.
App vs service
Happ is the client app; Happ VPN provides keys, servers and subscriptions.
Which devices?
Windows, Android, iPhone, macOS, Linux, Smart TV and browsers.
Common
Keys & subscription
Where do I get a key?
In the Telegram bot.
Are there free keys?
Yes, a 3-day trial.
How do I pay and renew?
In the bot: card or crypto; renewal updates the term automatically.
Auto-charges?
No, you renew yourself.
Troubleshooting
Errors
Why won't it connect?
Check internet, key term, switch server and refresh the config.
Why not working today?
Possible load or maintenance — switch server and refresh the key.
How do I refresh the config?
Refresh the subscription in the app or re-add the key.